How do I place an order online?        

Once you have selected your items, add them to the shopping cart by clicking on "Add to Cart", finalize your order, then proceed to payment.

The order is processed in 4 steps:

- Create an account or login using your email address and password to access your personalized space.

- Fill in the delivery information fields: name and address of the recipient(s), and choice of delivery method.

- Fill in the payment information.

- Check your order and validate it.

          

Where does Moreau Paris deliver?

We deliver our products to the following 11 countries: Austria, Belgium, France (excluding DOM/TOM), Germany, Ireland, Italy, Luxembourg, Netherland, Portugal, Spain and United Kingdom.

What payment methods does Moreau Paris accept?

You can pay for your online order either by credit card or bank transfer.               

When will I receive my order? 

You can choose your preference from several delivery options: delivery at home, pick up at pick-up station or pick up at our Moreau Paris boutique exclusively in Paris.   

Delivery leading time varies according to your choice of delivery option and shipping address.

For the detail, please check our Terms of Delivery.           

Shipping fee is automatically calculated depending on the weight of products and delivery option.               

Can I track my order?   

Yes. Tracking information will be automatically sent to you via email upon shipment.          

How can I cancel or modify my order? 

We cannot accept any cancellation or modification of your order after the reception of order confirmation email.     

          

How can I return an item?     

You have a right to return the products you order within 14 days from the day you receive them.   

If you wish to request a return, please contact our client service:          

                - by phone : +33 1(0) 85 65 84 01

                - by email: serviceclients@moreau-paris.com

           

How do I repair an item?        

For all the enquiries regarding repairment, please contact our client service:           

                - by phone : +33 1(0) 85 65 84 01

                - by email: serviceclients@moreau-paris.com