GENERAL TERMS AND CONDITIONS OF SALE

 

These general terms and conditions of sale (hereinafter the "General Conditions") apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website https://moreau-paris.fr (hereinafter the "SITE") from MAISON MOREAU SAS registered in the Paris Trade and Companies Register under number 531 729 986, having its registered office at 49, rue du Faubourg Saint-Honoré in 75008 Paris, France Tel.: +33 (0)1 85 65 84 01, 
email : serviceclients@moreau-paris.com (hereinafter the "SELLER").

The Publication Director is Mr. Kazuyuki YAMAGISHI (CEO of MAISON MOREAU SAS). 

VAT No.: FR41531729929986
The Site is hosted by OVH 2 rue Kellermann - BP 80157 - 59053 ROUBAIX CEDEX 1 - France. Telephone number: +33 (0)9 72 10 10 07.

NB

Any order placed on the SITE necessarily implies the CUSTOMER's unreserved acceptance of these general terms and conditions of sale.

 

Article 1.     Definitions

The terms used below have the following meanings in these General Conditions:

·          "CUSTOMER": refers to the SELLER's contracting partner, who guarantees that he has the status of consumer as defined by French law and case law. As such, it is expressly agreed that this CUSTOMER acts outside any usual or commercial activity.

·          "DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated at the time of the order.

·          "PRODUCTS": refers to all products available on the SITE.

·          "TERRITORY": refers to Metropolitan France (excluding the French overseas departments and territories).

·          "EUROPE": refers only to the following countries which are members of the European Union: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, "United Kingdom".

·                  ·          “INTERNATIONAL”: refers only to the following countries: Australia, Canada, China, Hong Kong, India, Kuwait, Malaysia, Mexico, Philippines, Qatar, Russia, Singapore, South Korea, Sweden, Switzerland,                                       Taiwan, Thailand, United Arab Emirates, United states.

 

Article 2.     Purpose

These General Conditions govern the SELLER's sale of PRODUCTS to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.

Article 3.     Acceptance of the General Conditions

The CUSTOMER undertakes to read these General Conditions carefully and accept them, before proceeding to the payment of an order for PRODUCTS placed on the SITE. 

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read and print the General Conditions and to keep a copy.


The SELLER advises the CUSTOMER to read the General Conditions with each new order, the latest version of which applies to all new orders of PRODUCTS. 

By clicking on the first button to place the order and then on the second to confirm the order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

 

Article 4.     Purchase of products on the site

The Products offered for sale by La Maison Moreau are those appearing on the Site on the day of its consultation by the Customer. Each Product will be the subject of a descriptive sheet which, in addition to the photograph, will contain: the price, sizes and colours available, the composition, as well as the particular characteristics. Slight differences between a product and its photograph may exist, depending in particular on the resolution and colour definition of the user's screen.

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if he is a minor, be able to prove the agreement of his legal representatives. 


The CUSTOMER will be asked to provide information allowing him to be identified by completing the form available on the SITE. The fields must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. Non-mandatory fields will contain the mention "optional". The tracking of DELIVERIES can, if necessary, be done using the online tracking tools of some carriers. The CUSTOMER may also contact the SELLER's Customer Service at any time by email at serviceclients@moreau-paris.com to obtain information on the status of his order. 

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, eligibility and the information provided.

 

Article 5.     Orders

  Article 5.1 Characteristics of products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law (in these General Conditions).


The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

Unless otherwise expressly indicated on the SITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.
     

Article 5.2.  Order procedure

PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's start page, the steps may differ slightly).                 

5.2.1.     Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of his choice by clicking on the PRODUCT(s) concerned and choosing the characteristics and quantities desired. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's basket. He can then add as many PRODUCTS as he wishes to his basket.

                  5.2.2.     Orders

Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the content of his order is correct. If the CUSTOMER has not yet done so, he will then be asked to identify himself or register.


Once the CUSTOMER has validated the contents of the basket and has identified himself / registered, an online form will be displayed, automatically completed and summarising the price, applicable taxes and, depending on the case, the delivery charges.

The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the invoicing address, the means of payment and the price) before validating its content.

The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The CUSTOMER must also select the delivery method chosen.

                  5.2.3.     Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated via the registration form is correct.

The SELLER does not send any order confirmation by post or fax.

 

                  5.2.4.     Invoicing

During the ordering procedure, the CUSTOMER must enter the information necessary for invoicing (mandatory fields must be filled in for the CUSTOMER's order to be processed by the SELLER). Non-mandatory fields will contain the mention "optional".

During the ordering procedure, the CUSTOMER must enter the information necessary for invoicing (mandatory fields must be filled in for the CUSTOMER's order to be processed by the SELLER). Non-mandatory fields will contain the mention "optional".


In particular, the CUSTOMER must clearly indicate all information relating to the DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address.

The CUSTOMER must then specify the payment method chosen.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by email, constitutes an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

 

         5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The time limits indicated on the SITE only start to run from this date.

         5.4. Prices

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in Euros including VAT, as well as the applicable delivery charges (depending on the weight of the package, excluding gifts, the DELIVERY address and the carrier or mode of transport chosen); it being specified that the value added tax is that in force on the French metropolitan territory on the day the order is validated.

Prices include in particular value added tax (VAT) at the rate in force on the date of order. Any change in the applicable rate may impact the price of PRODUCTS as of the effective date of the new rate. 

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. As a result, the prices indicated on the SITE may change.

The prices indicated are valid, unless there is an error. The applicable price is the one indicated on the SITE on the date on which the order is placed by the CUSTOMER.


         5.5.     Availability of PRODUCTS

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the SELLER's restocking of a PRODUCT.
In any event, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

The SELLER may, at the CUSTOMER's request:

- Either offer to ship all PRODUCTS at the same time as soon as the out-of-stock PRODUCTS are available again,  

- Or offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS at the latest within thirty (30) days of payment.

Article 6.     Right of withdrawal

The terms and conditions of the right of withdrawal are set out in the section "Terms of exercise of the right of withdrawal", available in Appendix 1 hereto and accessible at the bottom of each page of the SITE via a hypertext link.

The Customer has a period of fifteen (14) calendar days from the date of receipt of his order to return the Products ordered, without justification or penalty.

For any return within the framework of the right of withdrawal, the following procedure must be fully respected:

  • the Customer must attach to his package the return form accessible from the customer area - "Your Account => Product Returns" section.

  • the Customer must attach the return slip sent to him by email to his package. No return will be accepted without said duly completed return form.

  • the Products must be returned in their original packaging, with their label and any accessories, they must not have been worn and must be in perfect condition.

 

Product return address:

La Maison Moreau - Direction E-Commerce - Service clients - 14, rue de Savoie - 75006 PARIS.

 

  • the risks and costs of return will be borne exclusively by the Customer.

Subject to the above-mentioned conditions, La Maison Moreau will refund to the Customer the amount including VAT of the items returned (price of the Product) excluding return costs. The Customer's bank account will be credited with this amount within fourteen (14) days of receipt of the Products.

 

Article 7.     Payment

 

 7.1. Means of payment


The CUSTOMER may pay for his PRODUCTS online on the SITE using the means proposed by the SELLER.

The CUSTOMER guarantees to the SELLER that he holds all the authorisations required to use the chosen means of payment.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online within the framework of online payment on the SITE. 

It is hereby specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

 

         7.2. Payment date

In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as PRODUCTS are ordered on the SITE.

         7.3. Late or refused payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

 

Article 8.     Proof and Archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount exceeding 120 Euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code. 


The SELLER agrees to archive this information in order to monitor transactions and produce a copy of the contract at the CUSTOMER's request.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

 

Article 9.    Transfer of ownership

The SELLER remains the owner of the PRODUCTS delivered until they have been fully paid for by the CUSTOMER.


The above provisions shall not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS covered by retention of title, as well as the risks of damage that they may cause.

 

Article 10.     Delivery

The terms of DELIVERY of PRODUCTS are set out in the "delivery policy" referred to in Appendix 2 hereto and accessible at the bottom of each page of the SITE via a hypertext link.

 

Article 11.     Packaging

PRODUCTS will be packed in accordance with current transport standards, in order to guarantee maximum protection for PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 - terms of exercise of the right of withdrawal.

 

Article 12.     Guarantees

  

12.1. Legal guarantee of conformity (Articles L 217-4 et seq. of the Consumer Code)

Article L217-4

Created by Order No. 2016-301 of March 14, 2016 - Art.

The seller is obliged to deliver goods which comply with the contract and is liable for any lack of conformity which may exist upon

delivery. It is also liable for any lack of conformity resulting from packaging, assembly instructions or installation when it is responsible for this under the terms of the contract or it has been carried out under its responsibility.

Article L217-5

Created by Order No. 2016-301 of March 14, 2016 - Art.

 

The good complies with the contract:

1° If it is fit for the purpose usually associated with such a product and, if applicable:

- if it corresponds to the description given by the seller and has the features that the seller presented to the buyer in the form of a model;

- if it has the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, in particular in advertising and labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is specific to any

special use sought by the buyer, brought to the seller's attention and accepted by the seller.

Article L217-6

Created by Order No. 2016-301 of March 14, 2016 - Art.

The seller is not bound by the public statements of the producer or his representative if it is established that he was unaware of them and could not rightfully be expected to have been aware of them.

 

Article L217-7

Created by Order No. 2016-301 of March 14, 2016 - Art.

Any lack of conformity appearing within six months of delivery of the product is presumed to have existed at the time of delivery, unless proved otherwise.

For second-hand goods, this period is set at six months.

The seller may refute that presumption if it is incompatible with the nature of the product or the non-conformity invoked.

Article L217-8

Created by Order No. 2016-301 of March 14, 2016 - Art.

 

The buyer is entitled to demand that the product complies with the contract. However, he may not challenge its conformity by invoking a defect that he was aware of, or could not have been unaware of, when he entered into the contract. The same shall apply when the defect originates from materials he has supplied himself.

 

Article L217-9

Created by Order No. 2016-301 of March 14, 2016 - Art.

 

In the event of a lack of conformity, the buyer shall choose between repair and replacement of the product.

However, the seller may not proceed according to the buyer's choice if this choice involves a manifestly disproportionate cost in relation to the other modality, taking into account the value of the property or

significance of the defect. He is then required to proceed with the option not chosen by the buyer, unless this proves impossible.

Article L217-10

Created by Order No. 2016-301 of March 14, 2016 - Art.

 

If repair and replacement of the good is not possible, the buyer may return the good and be refunded the price or keep the good and be refunded for part of the price.

He has the same option:

1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month of the buyer making his claim;

2° Or if that solution cannot be implemented without major inconvenience for the buyer given the nature of the product and his intended use.

The sale shall not be cancelled, however, if the lack of conformity is minor.

Article L217-11

Created by Order No. 2016-301 of March 14, 2016 - Art.

 

The provisions of Articles L. 217-9 and L. 217-10 shall be applied at no cost to the buyer.

Those same provisions shall not impede the award of damages.

Article L217-12

Created by Order No. 2016-301 of March 14, 2016 - Art.

Legal action based on lack of conformity lapses two years after the delivery of the good.

Article L217-13

Created by Order No. 2016-301 of March 14, 2016 - Art.

The provisions of the present section do not deprive the buyer of the right to bring an action on account of latent defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extracontractual nature to which he is entitled under the law.

Article L217-14

Created by Order No. 2016-301 of March 14, 2016 - Art.

 

The recourse action may be brought by the final seller against the successive sellers or intermediaries and the producer of the tangible movable property, in accordance with the principles of the Civil Code.

It is specified that this legal guarantee of conformity applies independently of the commercial warranty granted, if any, on the PRODUCTS.

         12.2. Guarantee against hidden defects

The SELLER is bound by a warranty on account of the hidden defects of the PRODUCT sold which renders it unfit for the use for which it is intended, or which reduce such use to such an extent that the CUSTOMER would not have purchased it, or would have offered a lower price for it, if they had been known to him. (Article 1641 of the Civil Code)


This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the PRODUCT price if it is returned or the refund of part of its price if the PRODUCT is not returned.

In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: La Maison Moreau - Direction E-Commerce – Service retour marchandise - 14, rue de Savoie - 75006 PARIS. Legal action arising out of redhibitory defects shall be taken by the CUSTOMER within a period of two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code)

 

Article 13.     Liability

The SELLER may in no event be held liable in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when he enters his order. 

The SELLER may not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of the French courts. 

It is also specified that the SELLER does not control websites that are directly or indirectly linked to the SITE. Consequently, it disclaims any liability for the information published on them. Links to third party websites are provided for information purposes only and no warranty is given as to their content.

Article 14.     Personal data

The SELLER collects personal data on the SITE concerning its Customers, including through the use of cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.


The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyse orders and, if the CUSTOMER has chosen this option, send him sales prospecting letters, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The SELLER shall keep the CUSTOMER's data confidential for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS may at any time request the SELLER to delete their account by email at the following address: serviceclients@moreau-paris.com.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its business partners the names and contact details of its CUSTOMERS, provided that they have given their prior consent at the time of registration on the SITE.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER.

The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and civil liberties, the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete his personal data. He can exercise this right by sending an email to the following address: serviceclients@moreau-paris.com or by sending a letter to La Maison Moreau - Direction E-Commerce – Service clients - 14, rue de Savoie - 75006 PARIS.

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document or by sending the SELLER a photocopy of his identity document.

Article 15.     Claims

The SELLER makes a "Customer Hotline" available to the CUSTOMER at the following number: +33 (0)1 85 65 84 01 (standard rate number).


Any written claim from the CUSTOMER must be sent to the following address: La Maison Moreau - Direction E-Commerce – Service clients - 14, rue de Savoie - 75006 PARIS.

 

Article 16.     Intellectual property

All visual elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.

These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's written authorisation.

This authorisation of the SELLER shall under no circumstances be granted definitively. This link must be removed at the SELLER's request. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.

Article 17.     Validity of the General Conditions

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of these General Terms and Conditions. Such modification or decision shall in no way entitle CUSTOMERS to disregard these General Terms and Conditions.


Any terms and conditions not expressly provided for herein shall be governed in accordance with the practice of the retail trade sector, for companies whose registered office is located in France.

Article 18.     Modification of the General Conditions

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. 


The General Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order. 
The modifications made to the General Conditions will not apply to PRODUCTS already purchased.

 

Article 19.     Jurisdiction and applicable law

These General Terms and Conditions and the relationship between the CUSTOMER and the SELLER are governed by French law.


In the event of a dispute, only the French courts have jurisdiction.

However, prior to any recourse to the arbitral or State judge, preference shall be given to negotiation in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any dispute arises relating to this contract, including its validity.

The Party wishing to implement the negotiation process must inform the other Party by registered letter with acknowledgement of receipt, indicating the details of the dispute. If, after a period of fifteen (15) days, the Parties are unable to reach an agreement, the dispute shall be submitted to the competent court
referred to below.

Throughout the negotiation process and until its conclusion, the Parties shall refrain from taking any legal action against each other and for the dispute that is the subject of the negotiation. By way of exception, the Parties are entitled to apply to the court for interim measures or to request an order on request. Any action before the court for interim measures or the implementation of a procedure on request shall not entail any waiver by the parties of the amicable settlement clause, unless expressly requested otherwise.

 

 

 

APPENDIX 1

TERMS OF EXERCISE OF THE RIGHT OF WITHDRAWAL

 

Principle of withdrawal

By principle, the CUSTOMER has the right to send back or return the PRODUCT to the SELLER or to a person designated by it, without undue delay, and no later than fourteen (14) days after notification of his decision to withdraw, unless the SELLER proposes to recover the PRODUCT itself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period shall expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration by letter to: La Maison Moreau - Direction E-Commerce – Gestion des retours - 14, rue de Savoie - 75006 PARIS or by email to the address: serviceclients@moreau-paris.com.

He can also use the form below:

 

 

WITHDRAWAL FORM

 

To the attention of [*] (*SELLER's contact details)

SELLER's telephone number*: 
SELLER's email address*:  

I hereby inform you of my withdrawal from the contract for the sale of the following product:

PRODUCT Reference
Invoice number:
Purchase order No.:
- Ordered on [____________]/received on [________________]
- Payment method used:
- Name of the CUSTOMER and, if applicable, of the beneficiary of the order:
- CUSTOMER's address:
- Delivery address:
- CUSTOMER's signature (except in case of transmission by email)
- Date

For the withdrawal period to be complied with, the CUSTOMER must send his communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of the withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, without undue delay and, in any event, at the latest fourteen (14) days from the receipt of the articles.

The SELLER will then make the refund using the same payment method as the one the CUSTOMER used to pay the initial transaction, except if the CUSTOMER expressly agrees to a different method; in any event, this refund will not incur any costs for the CUSTOMER. 


Terms of return

The CUSTOMER shall, without undue delay and in any event, no later than fourteen (14) days after notification of his decision to withdraw from this contract, return the goods to: La Maison Moreau - Direction E-Commerce – Gestion des retours - 14, rue de Savoie - 75006 PARIS.


This period is deemed complied with if the CUSTOMER returns the goods before the expiry of the period of fourteen calendar days.

The Customer is required to check the conformity of the Products received in execution of his order at the time of delivery. Any anomaly concerning the delivery such as:

  • damaged package,

  • missing products,

  • damaged products,

  • products not in conformity with the order,

 

Must be notified within the legal deadlines following receipt of the order.

This notification will be sent to the Moreau-paris.fr website customer service, i.e.:

  • by registered letter, sent to the following address: La Maison Moreau – Direction E-Commerce – 14, rue de Savoie – 75006 Paris

 

 

After this period, and except for hidden defects, no claim will be accepted by La Maison Moreau, as the Products are then deemed to be in conformity.

 

For any return of a non-conforming Product, the Customer must comply with the following procedure:

  • the Customer must attach to his package the return form duly completed and printed using the return slip accessible from the customer space - "My account => Product Returns" section. No return will be accepted without said duly completed return form.

 

  • the Products must be returned either in their original packaging or in packaging that protects the product against any deterioration, with their label and any accessories allowing them to be re-marketed, to the following address: La Maison Moreau – Direction E-Commerce – 14, rue de Savoie – 75006 Paris

 

  • Returns or exchanges will not be accepted in stores.

 

When the non-conformity has been ascertained, LA MAISON MOREAU will offer the Customer a refund of the total price of the order (including delivery costs) as well as the cost of returning the non-conforming Product, at the latest within thirty (30) days of receipt of the items.

In the event of a refund, LA MAISON MOREAU will refund all products made compliant, as well as shipping costs incurred, with the exception of customs taxes and duties paid by the customer upon delivery. Cash on delivery returns are not accepted. Upon receipt of a non-compliant item, will be responsible for the reimbursement of the postal return shipping costs according to the price list (Colissimo unregistered delivery) posted by La Poste on March 1 of the current year. The Customer must provide proof of the return costs incurred to the Customer Service, by email or post.

In the event of abnormal or abusive claims, LA MAISON MOREAU may refuse to accept a subsequent order.

 

 

 

Condition of the returned good

The PRODUCT must be returned according to the SELLER's instructions, must not have been used, worn and must include, in particular, the duly attached labels and all accessories delivered.

The CUSTOMER's liability is only incurred for damage to a PRODUCT resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT but his responsibility may be incurred if he carries out manipulations other than those that are necessary.


APPENDIX 2

DELIVERY POLICY

 

  • Delivery zone

    The PRODUCTS offered can only be delivered in the TERRITORY (i.e. Metropolitan France excluding the French overseas departments and territories) and in EUROPE (i.e. in the following member countries of the European Union): Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, "United Kingdom".



It is impossible to place an order for any delivery address located outside these TERRITORIES.

PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the ordering process.

Delivery terms

 

LA MAISON MOREAU will deliver orders with a delivery note within a maximum of ten (10) working days for delivery to Metropolitan France, and twenty (20) working days for delivery to any other destination, from the day following payment of the order.

 

Any order placed on the Site from Monday to Friday before 2pm will be processed the same day; after 2pm, it will be processed the following day.

Any order placed on Friday after 2pm, Saturday and Sunday will be processed on the following Monday, it being specified that orders placed on a public holiday will be processed on the following working day.

 

If the delivery time is exceeded, and not justified by a case of force majeure, the Customer may request the cancellation of the sale and obtain the refund of the sums paid at the time of the sale within a maximum period of 30 (thirty) days.

 

For orders outside France, when the package intended for export arrives at destination, it will be the responsibility of the recipient to pay the customs taxes or duties that apply to the country of destination. Local authorities can provide you with useful information.

 

 

Shipping time

The deadlines to prepare and order then to establish the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays.

An email will automatically be sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address given in the registration form is correct.

Delivery times & Costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping formulas for the PRODUCTS purchased.

Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. 

Details of delivery times and costs are provided on the SITE.

DELIVERY terms

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.

In case of absence, a delivery notice will be left to the CUSTOMER, to allow him to collect his package from his post office.

DELIVER problems

The CUSTOMER is informed of the delivery date set at the time he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must give notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.

The SELLER shall refund to the CUSTOMER, without undue delay from receipt of the termination letter, the total amount paid for the PRODUCTS, including taxes and delivery charges, by the same method of payment as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted at the time of delivery.